5ive Media Pte Ltd Standard Service Terms & Conditions
The following Terms and Conditions of Service apply to all products and services provided by 5ive Media Pte Ltd.
All work is carried out by 5ive Media Pte Ltd on the understanding that the client has agreed to 5ive Media Pte Ltd’s terms and conditions.
Copyright is retained by 5ive Media Pte Ltd on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.
If a choice of design is presented, only one solution is deemed to be given by 5ive Media Pte Ltd as fulfilling the contract. All other designs remain the property of 5ive Media Pte Ltd, unless agreed in writing that this arrangement has been changed.
At the time of proposal, 5ive Media Pte Ltd will provide the customer with a written estimate or quotation. A copy of the written estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to 5ive Media Pte Ltd. Alternatively, the client may send an official order in reply to the estimate or quotation which binds the client to accept 5ive Media Pte Ltd’s terms and conditions, or an email acknowledging acceptance of the quotation. No work on a project will commence until acceptance of the quotation has been received by 5ive Media Pte Ltd.
Charges for design services to be provided by 5ive Media Pte Ltd will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 50% of the quoted fee will become immediately due. Work on the project will not commence until 5ive Media Pte Ltd has received this amount.
Unless agreed otherwise with the Client, all design services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work is supplied to the Client for review. The remaining fifty (50) percent of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials.
Charges for design work do not cover the release of copyright design files including indd, psd, png, fla or any other source files; if the Client requires these files, they will be subject to a separate quotation or ‘buy-out’ charge.
Charges for Other Services
Charges for any additional services over and above the estimated design, will become fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.
The customer will be provided with an Invoice prior to final publication. At this time the remainder of the amount due will become payable to 5ive Media Pte Ltd. Accounts which remain outstanding for 30 days after the date of invoice, will incur an extra charge of 2% per month of the outstanding amount.
Payments may be made by cash, or cheque made payable to 5ive Media Pte Ltd. Publication and/or release of work done by 5ive Media Pte Ltd on behalf of the client, may not take place before cleared funds have been received.
Returned cheques will incur an additional fee of SGD$30 per returned cheque. 5ive Media Pte Ltd reserves the right to consider an account to be in default in the event of a returned cheque.
An account shall be considered default if it remains unpaid for 30 days from the date of invoice, or following a returned cheque. 5ive Media Pte Ltd shall be considered entitled to remove 5ive Media Pte Ltd and/or the customer’s material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, hosting, domain registration, search engine submission, design and maintenance, sub-contractors, printers, photographers and libraries.
Removal of such materials does not relieve the customer of its obligation to pay the due amount. Customers whose accounts become default agree to pay 5ive Media Pte Ltd reasonable legal expenses and third party collection agency fees in the enforcement of these Terms and Conditions.
Copyrights and Trademarks
By supplying text, images and other data to 5ive Media Pte Ltd for inclusion in the customer’s website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.
Any artwork, images, or text supplied and/or designed by 5ive Media Pte Ltd on behalf of the customer, will remain the property of 5ive Media Pte Ltd and/or its suppliers.
The customer may request in writing from 5ive Media Pte Ltd, the necessary permission to use materials (for which 5ive Media Pte Ltd holds the copyright) in forms other than for which it was originally supplied, and 5ive Media Pte Ltd may, at its discretion, grant this. Such permission must be obtained in writing before it will allow any of the aforesaid artwork, images, text, or other data to be used.
By supplying images, text, or any other data to 5ive Media Pte Ltd, the customer grants 5ive Media Pte Ltd permission to use this material freely in the pursuit of the design.
Should 5ive Media Pte Ltd, or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow 5ive Media Pte Ltd to remove and/or replace the file on the site.
The customer agrees to fully indemnify and hold 5ive Media Pte Ltd free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permission.
The customer agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge.
The customer also agrees that 5ive Media Pte Ltd holds no responsibility for any amendments made by any third party, before or after a design is published.
Any design, copywriting, drawing, idea or code created for the customer by 5ive Media Pte Ltd, or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of 5ive Media Pte Ltd and any of its relevant sub-contractors.
All design work – where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. 5ive Media Pte Ltd will not be held responsible for any and all damages resulting from such claims. 5ive Media Pte Ltd is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The customer agrees not to hold 5ive Media Pte Ltd responsible for any such loss or damage. Any claim against 5ive Media Pte Ltd shall be limited to the relevant fee(s) paid by the customer.
The client agrees to 5ive Media Pte Ltd’s definition of acceptable means of supplying data to the company.
Text is to be supplied to 5ive Media Pte Ltd in electronic format as standard text (.txt), MS Word (.doc) on CD-ROM, or via e-mail / FTP.
Images which are supplied in an electronic format are to be provided in a format as prescribed by 5ive Media Pte Ltd via CD-ROM, or e-mail / FTP. Images must be of a quality suitable for use without any subsequent image processing, and 5ive Media Pte Ltd will not be held responsible for any image quality which the client later deems to be unacceptable. 5ive Media Pte Ltd cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.
Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services, colour correction and alteration of images.
Design Project Duration
Any indication given by 5ive Media Pte Ltd of a design project’s duration is to be considered by the customer to be an estimate. 5ive Media Pte Ltd cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by 5ive Media Pte Ltd for the initial payment or by date confirmed in writing by 5ive Media Pte Ltd.
Rights of Access for Website Construction
The client agrees to allow 5ive Media Pte Ltd all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords. The customer also agrees to allow 5ive Media Pte Ltd access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions.
The customer agrees to supply 5ive Media Pte Ltd with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner.
Website design only
5ive Media Pte Ltd require that a template is approved by the customer before coding of a site commences. Once the template(s) for the web site are approved by the customer, coding will commence; any changes to navigation items, colours, structure or content that requires changes to the template will incur an additional charge.
Once web design is complete, 5ive Media Pte Ltd will provide the customer with the opportunity to review the resulting work. 5ive Media Pte Ltd will make one set of minor changes at no extra cost within 14 days of the start of the review period. Minor changes include minor textual changes and minimal adjustments to placement of items on the page. It does not include changes to images, colour schemes or any navigation features. Any minor changes can be notified to 5ive Media Pte Ltd by e-mail.
5ive Media Pte Ltd will consider that the client has accepted the original draft, if no notification of changes is received in writing from the customer, within 14 days of the start of the review period.
5ive Media Pte Ltd offers a limited in-house hosting services through an out-sourced virtual server. 5ive Media Pte Ltd does not guarantee continuous service and will accept no liability for loss of service, whatever the cause. 5ive Media Pte Ltd may request that clients change the type of hosting account used if that account is deemed by 5ive Media Pte Ltd to be unacceptable because of poor service, lack of bandwidth or in any other way insufficient to support the website. Fees for hosting on 5ive Media Pte Ltd ‘s virtual server are due at the commencement of any period of service and are non-refundable. Fees due to third party hosting organisations are the responsibility of the client and 5ive Media Pte Ltd are not liable for their payment, nor for the renewal of domain names, which are the sole responsibility of the customer / domain owner.
5ive Media Pte Ltd cannot guarantee the availability of any domain name. Where 5ive Media Pte Ltd is to register a domain name on behalf of a client it will endeavour to do so but the client should not assume a successful registration.
Search Engine Submission
Due to the infinite number of considerations that search engines use when determining a site’s ranking, 5ive Media Pte Ltd cannot guarantee any particular placement. Acceptance by any search engine cannot be guaranteed and when a site is accepted, the time it takes to appear in search results varies from one search engine to another. Rankings will also vary as new sites are added.
Monthly SEO package fees are payable in advance on the 1st or 15th of every month, by CASH or Cheque.
Annual SEO package fees are payable in advance on the 1st of the month, by CASH or Cheque.
Monthly Maintenance package fees are payable in advance on the 1st or 15th of every month, by CASH or Cheque.
The customer agrees to allow 5ive Media Pte Ltd to place a small credit on printed material exhibition displays, advertisements and/or a link to 5ive Media Pte Ltd own website on the customer’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page.
The customer also agrees to allow 5ive Media Pte Ltd to place websites and other designs, along with a link to the client’s site on 5ive Media Pte Ltd own website for demonstration purposes and to use any designs in its own publicity and portfolios.
Rights of Refusal
5ive Media Pte Ltd will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. 5ive Media Pte Ltd also reserves the right to refuse to include submitted material without giving reason. In the situation where any images and/or data that 5ive Media Pte Ltd does include in all good faith, and subsequently discovers is in contravention to such Terms and Conditions, the customer is obliged to allow 5ive Media Pte Ltd to remove the contravention without hindrance, or penalty. 5ive Media Pte Ltd is to be held in no way responsible for any such data being included.
Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, 5ive Media Pte Ltd will need formal notification in writing to the company’s postal address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by 5ive Media Pte Ltd within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.
5ive Media Pte Ltd makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. 5ive Media Pte Ltd will not be held responsible for any and all damages resulting from products and/or services it supplies. 5ive Media Pte Ltd is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold 5ive Media Pte Ltd responsible for any such loss or damage. Any claim against 5ive Media Pte Ltd shall be limited to the relevant fee(s) paid by the customer.
5ive Media Pte Ltd reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. 5ive Media Pte Ltd will not knowingly perform any actions to contravene these and the client also agrees to be so bound.
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. 5ive Media Pte Ltd reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
Acceptance of Terms and Conditions and Quotation
The placement of an order for design and/or any other services offered by 5ive Media Pte Ltd, by email, verbally or in writing, is deemed to be acceptance of these terms and conditions, which are freely available at www.5ivemedia.com.sg .
An estimate validated by the customer’s signature on the estimate or quotation form, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and 5ive Media Pte Ltd.